Shipping & Returns

At Kick Essentials, we take pride in providing authentic premium sneakers, clothing, and accessories. Due to the limited and collectible nature of many of our products, all purchases are subject to the policies outlined below.

SHIPPING POLICY

Order Processing

• Orders ship same or next business day once payment is received and verified — order by 2 PM ET for same-day dispatch
• Orders are processed Monday through Friday, excluding holidays
• Once shipped, you will receive a tracking number via email
• During high volume periods, processing times may take slightly longer

Shipping Carriers

We ship via UPS, FedEx, and USPS. Shipping options and pricing are calculated at checkout based on your location and selected method.

Signature Confirmation

For high-value orders, Kick Essentials may require signature confirmation upon delivery to ensure safe delivery.

Shipping Address Accuracy

Customers are responsible for entering the correct shipping address at checkout. Kick Essentials is not responsible for packages delivered to incorrectly entered addresses. If a package is returned due to an incorrect address, additional shipping charges may apply.

Lost or Stolen Packages

Every order ships tracked and insured against loss, theft and damage in transit. If tracking stops updating, contact us within 14 days of the last scan and we open the carrier trace and the insurance claim for you. If a package is marked delivered but you did not receive it, check with household members, neighbours and your building first, then contact us within 7 days of the delivery scan — we open a carrier investigation, and outcomes follow the carrier's GPS and signature data. Approved claims are replaced when we have the item, otherwise refunded in full including shipping. See the shipping policy for the full terms.

Shipping Delays

Shipping timelines are estimates and may be affected by carrier delays, weather, holidays, or high shipping volumes. Kick Essentials is not responsible for carrier-caused delays.

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery with your order number, photos of the item, and photos of the packaging and shipping label.

RETURN & EXCHANGE POLICY

How It Works

Exchange Value

Store credit never expires and can be used online or in-store.

Eligibility

• Request submitted within 7 days of receiving the item
• Item is unworn, unused, and in original condition
• All tags, packaging, and accessories included
• Receipt or proof of purchase provided

Every returned item is inspected before an exchange or store credit is approved. Items that arrive worn, damaged, or without original packaging will be denied and returned to you at your expense. Kick Essentials reserves the right to deny requests that do not meet these requirements.

Sneakers

Due to the collectible nature of sneakers:

• Sneakers must be tried on carpet only
• Any creasing, sole wear, odor, or damage will void eligibility

Not Eligible

• Sale or discounted items
• Gift cards
• Pre-owned items
• Special order or custom products

Local Customers

If you are local to Aventura Mall, you are welcome to bring the item to our store in person instead of shipping it. The same 7-day window, condition requirements, and review apply.

AUTHENTICITY GUARANTEE

All items sold by Kick Essentials are 100% authentic. Every item is inspected in-hand by our team and verified with AI authentication software before it's offered for sale.

If You Ever Have a Doubt

Email [email protected] within 7 days of delivery with your order number and clear photos of whatever concerns you — tags, labels, stitching, box. The same team that inspected the item before it shipped reviews your photos within one business day and may ask you to send it back for a hands-on check; we pay for that return label.

If we confirm an item is not authentic, you receive a full refund to your original payment method, including all shipping, or a replacement if you prefer and we have one. No store-credit-only outcome, no restocking fee.

FRAUD PREVENTION & CHARGEBACK PROTECTION

Packaging & Shipment Documentation

For fraud prevention and quality control, Kick Essentials documents the packaging process. This may include package weight verification, photographs, video documentation, and carrier weight scans during shipment.

Delivery Confirmation

Orders are considered delivered once marked “Delivered” by the carrier, including GPS confirmation, signature confirmation, and carrier delivery scans. Kick Essentials is not responsible for packages lost or stolen after delivery confirmation.

Fraudulent Claims

Kick Essentials actively investigates empty box claims, false “item not received” claims, and product switching or wear fraud. Fraudulent activity may result in order cancellation, permanent account bans, reporting to payment processors, and legal action where applicable.