Refund policy

HOW TO START AN EXCHANGE OR STORE CREDIT

• Email [email protected] within 7 days of delivery with your order number and whether you want store credit or an exchange.
• Wait for us to confirm eligibility before sending the item back.
• Local to Aventura Mall? You're welcome to bring the item to the store in person instead of shipping it. The same 7-day window, condition requirements and review apply.

ELIGIBILITY

• Request submitted within 7 days of delivery.
• Item is unworn, unused and in original condition.
• All tags, the original box, packaging and accessories included.
• Receipt or proof of purchase provided.
• Sneakers must be tried on carpet only. Any creasing, sole wear, odor or damage voids eligibility.

Every returned item is inspected before an exchange or store credit is approved. Items that arrive worn, damaged or without original packaging are denied and returned to you at your expense. Kick Essentials reserves the right to deny requests that do not meet these requirements.

NOT ELIGIBLE

• Sale or discounted items
• Gift cards
• Pre-owned items
• Special order or custom products

Manufacturing defects are beyond our control, and exchanges for minor defects are not accepted.

RETURN SHIPPING

• Return shipping is the customer's responsibility. Once we confirm eligibility, you purchase a shipping label addressed to our store; we do not provide prepaid labels.
• Pack the item securely in a box with plenty of packing material and send it to: Kick Essentials, 19501 Biscayne Blvd, Suite #707, Aventura, FL 33180.
• Once the returned item is received and verified unworn and undamaged, we cover shipping your exchange item back to you.

STORE CREDIT & EXCHANGE VALUE

• Nothing ships and no credit is issued before the returned item is received and passes review. Once approved, store credit is added to your account, or your exchange item ships out.
• Same price: even swap, nothing owed either way.
• New item costs more: you pay the difference before it ships.
• New item costs less: the difference is added to your account as store credit.
• Store credit never expires and can be used online or in-store.

DAMAGED OR LOST IN TRANSIT

We take every precaution to get your order to you safely, but carriers' actions are beyond our control. Rest assured, all shipped items are fully insured against loss or damage. If your order arrives damaged, email [email protected] within 48 hours of delivery with your order number and photos of the item, the packaging and the shipping label, and we'll help you file the claim. Full terms for lost and damaged packages are in our shipping policy.

AUTHENTICITY GUARANTEE

Every item we sell is inspected in-hand by our team at Aventura Mall and verified with AI authentication software before it is listed, then checked again before it ships. If you believe an item you received is not authentic, email [email protected] within 7 days of delivery with your order number and clear photos (tags, labels, stitching, box). The same team that inspected it reviews your photos within one business day and may ask you to send the item back for a hands-on check — we pay for that return label. If we confirm the item is not authentic, you receive a full refund to your original payment method, including all shipping, or a replacement if you prefer and we have one. This guarantee is the one exception to the no-refund policy above.